Follow your passion, and sucess will follow you
Shipping is done via Australia post with only option for express postage. For express postage please allow 1-2 working days for your package to arrive. Please note times may vary depending on Australia Posts’ schedule and demand.
You will receive an order tracking number from us when we ship your product. At that time, you can log in Aupost website https://auspost.com.au/mypost/track/#/search and enter your logistics tracking number for real-time tracking or track at bottom of our website.
We process orders between 9am and 2pm Australian Eastern Standard Time (AEST) . Orders received before 2pm each day will be posted the same day or the next business day if received after 2pm.
We do not process orders on weekends or any major Australia Public Holidays.
FREE SHIPPING: Free express shipping, Australia-wide is applied to all orders over $100.
We pack every order with care, ensuring vape products are protected, including placing all e-liquid inside ziplock bags to contain possible leakage. While we treat your order with care, we cannot guarantee that Australia Post will show the same courtesy. Therefore, we cannot be responsible for mistakes made by Australia Post including misdirected, lost or damaged shipments (including that which may cause e-liquid to spill which will be contained inside the ziplock bag).
As soon as your order is posted, you'll receive a shipping confirmation email with a tracking number so you can track your order delivery.
Signature upon arrival is required for every order to ensure parcels arrive as safely as they leave. If you are unavailable at the time of delivery, your parcel will be transported to a local post office for collection.
Australia Post offer free 24/7 accessible parcel lockers if our delivery terms don't suit your requirements.
We take no responsibility for delays, damage or loss of parcels due to customer-requested redirects that are organised directly with Australia Post after the order leaves our warehouse. Please ensure the address details provided at the time of order are correct.
If your address is incorrect on your order confirmation email, pls email us to change the order address before we post it.
Once your order has left our warehouse, the fate of your parcel is in the hands of Australia Post which you can track using your tracking number you receive in your shipping confirmation email.
If your order fails to be delivered or you have any other delivery issue, you need to lodge and enquiry with Australia Post (using your order tracking number) since we no longer have control of your order. Australia Post should be able to provide you a delivery status update of your order.
If Australia Post has not rectified your delivery issue after 7 business days of lodging your enquiry, please contact us by completing a Delivery issue form and we'll do our best to help you. Note: we can only provide further assistance after 7 days of your Australia Post enquiry.
In the event of a failed delivery resulting in your package returning back to us, we will contact you to arrange re-delivery. Parcels that are returned to sender will incur an $12 fee, passed on from Australia Post.
Tracking is included and signature required upon delivery of every shipping service specified below.
Delivery times vary, especially if you're in a remote area or outside the capital city of each state, so the below information is just an estimate. Please visit the Australia Post Delivery speeds and coverage page for more information.
Important note: Postage times vary for remote areas and eParcel is not covered under Australia Post's Express Post guarantee.
We do not ship internationally at the moment . Our sincerest apologies for any inconvenience this may cause.